Frequently Asked Questions
Everything you need to know before placing your order.
Ordering & Availability
How far in advance should I place my order?
I recommend placing your order at least 2-4 weeks in advance.
Popular dates – especially weekends and holidays – tend to book quickly, so reaching out early is always encouraged.
When is my order officially confirmed?
Your order is not confirmed until a confirmation message has been sent and a 50% deposit has been received.
Availability is not guaranteed until confirmation is provided.
Do you hold dates without a deposit?
No. Order dates are only reserved once the required deposit has been received and confirmation has been sent.
Do you accept last-minute orders?
Occasionally, depending on availability. However, due to the custom nature of my work, advance booking is strongly recommended.
Pricing & Payments
Why are custom cakes priced the way they are?
Each cake is customized to your specific design, size, and details.
Pricing reflects the time, artistry, ingredients, attention to detail, and care involved in creating a one-of-a-kind piece that is both beautiful and memorable for your event.
What forms of payment do you accept?
Card payments are accepted through invoice. Cash is also accepted for pickup orders.
Payment is required according to the terms outlined at booking.
What is your cancellation or rescheduling policy?
A 50% non-refundable retainer is required to secure your order & date.
Cancellations made more than 7 days prior to pickup or delivery will receive a refund of any payments made beyond the non-refundable retainer.
Cancellations made within 7 days of pickup or delivery are non-refundable.
Rescheduling may be permitted based on availability if requested at least 72 hours prior to pickup or delivery.
The retainer will transfer to the new date.
Only one reschedule may be permitted per order.
Do you offer discounts?
Pricing reflects the time, ingredients, and custom artistry involved in each cake.
At this time, discounts are not offered.
Design & Customization
Do you offer custom designs?
Yes. I love working from inspiration photos or ideas you have.
Every cake is handcrafted and uniquely created, and I will always communicate what is achievable within your vision before confirming your order.
Can you recreate a cake from a photo?
Inspiration photos are always welcome and are used as a general guide.
Because every cake is handcrafted, no two cakes will be identical.
Colors, textures, and small details may vary slightly, and your cake will be a unique interpretation of the design.
Can I make changes after booking?
Minor adjustments may be accommodated if requested no less than 72 hours in advance.
Changes requested within 72 hours of pickup or delivery may or be possible due to preparation and decorating schedules.
Significant design, size, or flavor changes may affect pricing and availability.
Do you offer tastings?
At this time, formal tastings are not offered.
Flavor options are available upon request, and I’m happy to help guide you toward selections that best fit your event.
Pickup, Delivery, & Cake Care
Do you offer pickup or delivery?
Pickup is available for all orders.
Limited delivery may be available depending on schedule and location.
What happens if I am late for pickup?
Please plan to arrive within your scheduled pickup window.
If you are running late, please send a message as soon as possible.
Orders not picked up within 30 minutes without communication
may need to be rescheduled for the next available time.
Orders not picked up on the scheduled pickup date may be
considered abandoned and are not eligible for refund
due to the perishable nature of baked goods.
How should I store my cake?
Cakes should be kept refrigerated until 1-2 hours before serving.
Keep away from direct sunlight and heat.
Store the cake on a flat surface and avoid placing it near warm appliances or windows.
How long will my cake stay fresh?
Cakes are best enjoyed within 2-3 days when stored properly in the refrigerator.
For longer storage, slices can be wrapped tightly and frozen for up to 1 month.
Can I freeze my cake?
Yes. Wrap tightly in plastic wrap and store in an airtight container.
Thaw overnight in the refrigerator, then bring to room temperature before serving.
Who is responsible once my cake is picked up?
Once the cake leaves my care, I am not responsible for damage due to improper storage, transport, or handling.
Do you accommodate allergies?
While I take care in preparation, my kitchen is not allergen-free.
Products may contain or come into contact with common allergens such as dairy, eggs, wheat, nuts, and soy.
Because of this, I cannot guarantee against cross-contact.
Still have a question?
I’d love to help.